PRODUCT WARRANTY

Samtronix Product Warranty
SAMTRONIX
Limited Warranty & Return Policy
Effective Date:
SAMTRONIX provides a limited warranty for mobile phones, laptops, and televisions under the terms outlined below:
21 Days Software Warranty 3 Months Software Warranty 6 Months Software Warranty
International Warranty Support

Customers who purchase products from Samtronix Guyana are eligible to claim warranty services at our Noord store in Paramaribo, Suriname (Wegnaar Maretraite #22, +597-8888012), provided the product is within the valid warranty period and complies with all other applicable warranty terms and conditions.

Claim Submission Requirements:

To make a valid warranty claim, the customer must provide:

  • Original Cash Receipt – Warranty Card – Product Box & Accessories
  • Approval from SAMTRONIX Service Technician
Warranty Exclusions

Warranty will be considered void in any of the following cases:

  1. Physical damage or misuse, including water damage and overcharging.
  2. Unauthorized repairs or tampering.
  3. Missing or altered serial/IMEI numbers.
  4. Damage due to natural disasters or external events (floods, fires, theft, etc.).
  5. Television damage caused by electricity fluctuation from GPL (Use of stabilizer is advised).
Note on iPhone Warranty Repairs

If your iPhone has an official manufacturer defect, it must sent to the authorized Apple service center. This process can take up to 30 days, and no replacements or refunds will be issued until the phone returns from servicing. By submitting your phone, you agree to wait for the official process to be completed.

QR Code
Extended Apple
Warranty Details
Return, Refund & Exchange Policy

SAMTRONIX offers free repairs for manufacturer defects within 5–7 business days. If the same issue occurs twice, a replacement of equal value is given. Non-defective items can be returned within 7 days if unused and in original packaging. Defective items will be repaired, replaced, or refunded per the Consumer Affairs Act, 2011 of Guyana.

A. Standard Returns – Within 7 Days
– Must be in original condition and packaging
– Valid receipt required
– Up to 10% restocking fee may apply
B. Defective Products – At Any Time During Warranty
– Repair or replacement within 14 days
– Full refund if repair/replacement fails
Final Acknowledgment & Signature
By signing below, the consumer acknowledges:
– Receipt of the physical and functional product in acceptable condition
– Understanding and acceptance of the warranty and return terms
Customer's Signature
Sales Rep. Signature