Shipping policy

Store Pickup and Reservation Policy

Samtronix Guyana currently offers store pickup only. We do not provide shipping, home delivery or online payment through our website.

Orders submitted through our website are reservation requests. Payment must be made at our store when the order is collected.

Placing a Reservation

Customers may submit an order online to reserve an available product for store pickup.

A product is reserved only after Samtronix Guyana accepts the order and sends an order confirmation or Ready for Pickup notification.

Please do not visit the store to collect an order until you have received confirmation that it is ready.

Three-Day Reservation Period

After an order is marked as ready for pickup, the product will be reserved for a maximum of three calendar days (72 hours).

The 72-hour period begins when the Ready for Pickup notification is sent to the telephone number or email address provided with the order.

If the order is not collected within 72 hours:

- The reservation will be cancelled.
- The product will no longer be held for the customer.
- The product may be sold to another customer.
- The customer will need to place a new reservation if the product is still available.

If you cannot collect your order within the reservation period, please contact Samtronix Guyana before the deadline. Any extension is subject to product availability and must be confirmed by our team.

Payment at Pickup

No payment is collected through our website.

The full amount must be paid at the store using an accepted in-store payment method before the product is released to the customer.

Because no online payment is collected, cancellation of an uncollected reservation does not require a refund.

Collecting Your Order

When collecting your order, please bring:

- Your order number, confirmation message or Ready for Pickup notification; and
- A valid form of identification matching the name on the order.

If another person will collect the order on your behalf, please contact Samtronix Guyana in advance. The authorized person may be required to present identification and the order confirmation.

Product Availability

Submitting an order does not guarantee availability until the reservation has been confirmed by Samtronix Guyana.

If a reserved product becomes unavailable before confirmation, we will contact the customer using the information provided with the order.

Inspection, Returns and Warranty

Customers should inspect their product when collecting it and before leaving the store.

Returns, exchanges, warranty coverage and defective-product claims are governed separately by the applicable Samtronix Guyana Return and Warranty policies.

Questions

If you have questions about a reservation, pickup availability or collection deadline, please contact Samtronix Guyana before visiting the store.